JOHN DEERE HEAVY EQUIPMENT
At Coastline Equipment we know that uptime on big iron is your top priority, and that partnering with a dealership that you can trust, is critical. Our goal at Coastline Equipment is to keep you running by utilizing every tool at our disposal, like the Big Parts Promise, highly-trained John Deere Certified technicians, and remote diagnostic tools like Remote Machine Monitoring and Connected Support.
That's how Coastline Equipment DOES BIG!
Uptime is your biggest concern. John Deere and our dealer network know what it takes to support production-class machines.
Regional Depot Stocking
To support your production-class equipment, John Deere has invested millions in regional depot parts inventory. Our goal is to provide same-day shipping* in cases where dealer inventory can't cover the need.
24/7 Factory Tech Support & Prioritized Case Handling
Factory technical support specialists, who focus on production-class equipment, are ready to help dealers support your heavy equipment in the field — anytime day or night. They provide a direct link to engineering and product support personnel, and can help resolve issues quickly.
At John Deere, every technical assistance request involving heavy equipment gets immediate priority. You get top priority because we understand that high-production work is like an assembly line — when one machine stops, your whole operation stops.
Every John Deere production-class machine comes with 5 years of JDLink™ machine monitoring in base, including remote diagnostic and programming capability. This advanced John Deere WorkSight™ technology enables faster, more cost-effective problem resolution.
Learn More About Worksight
Dealers selling production-class equipment are required to meet thorough parts stocking criteria. Their investment in local parts inventory is designed to support the high uptime you expect on your heavy equipment.
Service Tools Requirements
What good are parts if you don't have the tools to install them? All participating dealers are equipped with production-class service equipment. Their shop service bays and cranes are designed to handle big iron work, and their service trucks are equipped to perform jobsite service.
While our dealer techs are familiar with the machines in the field, they're required to successfully complete dedicated heavy equipment training before they work on these machines.
John Deere Ultimate Uptime
Ultimate Uptime includes the advanced, uptime-enhancing capabilities of John Deere WorkSight™ for 24/7 machine monitoring, remote diagnostics, and more. Your dealer can suggest additional services like extended warranties for a custom solution based on your business needs.
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HOW WE DO IT
THIS IS HOW DEERE DOES BIG
We've beefed up our heavy equipment lineup in a big way, with reliable product support from the design phase all the way through to the rebuild stage. Which makes us a powerful option in the production-class category.
John Deere Customer Advocate Groups (CAGs) are based on a simple idea: Nobody knows what's needed in production-class machines better than the operators and fleet managers working in the field. Typically, machine development takes 3 to 5 years starting with a brainstorm meeting where CAG members share ideas. Eventually, we unveil our first pass at hard iron, which CAG members can operate and critique. And if the CAG isn't happy with the results, we start over. That's how much we value your input.
* This transmission warranty provides an enhanced coverage of 5 year/15,000-hour (whichever occurs first) concurrent to the standard machine warranty for all new Qualified Articulated Dump Trucks. Qualified machines include new E-Series ADT models (260E, 310E, 370E, 410E, or 460E) built on or after January 1, 2017 and purchased prior to December 31, 2020. Machines must be maintained per John Deere recommended service intervals. Adherence to the Operator's Manual conditions regarding clutch calibration (at 500 hours and every 2,000 hours), transmission oil change (every 2,000 hours), and filter changes. Required usage of John Deere HD Synthetic Transmission Fluids and John Deere Filters to maintain coverage. Transmission assurance is transferable up to the 5 year – 15,000 hour threshold noted above (clock starts at first sale of ADT). Except as modified herein, all other standard warranty terms and conditions apply. John Deere reserves the right to require documentation of compliance with program requirements as a condition of warranty. Offer valid at participating dealers only. Some restrictions apply. See your dealer for complete details.
** Through July 31, 2020. Components must be rotated between 15,000 and 18,000 hours. Drive voltage cables are not covered and must be replaced between 15,000 and 18,000 hours. Annual machine inspection must be performed by an authorized John Deere Construction & Forestry dealer.