Heavy Equipment Service Manager Meridian, ID
Coastline Equipment is searching for an experienced service manager dedicated to growth and focused on utilizing the latest in service technology to support our John Deere, and Wirtgen equipment customers in the Boise, ID area. This candidate would be working with expertly trained John Deere technicians in a world-class shop facility, focused on increasing their departments efficiency and continued adoption of machine technology like JD Link and John Deere's Connected Support approach.
Growth focused service department
Technology driven approach
Expert team of technicians and service management staff
Located in the growing and popular Boise, ID area.
Heavy Equipment Service Manager - Job Summary
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.
Executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
Opens ROs, Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
Reviews work orders for completeness and accuracy prior to customer billing.
Ensures all departmental tools, equipment, and vehicles are in good working order.
Manages recruiting, staffing and employee development activities for employees reporting to this position.
Skills and Knowledge:
3+ years’ experience in Service Department operations.
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Ability to lead and motivate others.
Ability to write and speak effectively to individuals and groups.
Familiar with John Deere and competitive products.
Basic understanding of financial principles relative to Service Department operations.
Ability to analyze and interpret internal reports.
Ability to work extended hours and weekends.
Excellent customer service skills.
High School Diploma
Other Requirements:
Must be able to pass pre-employment drug test.
Due to safety regulations you must be 25 to apply.
Relationships and Roles:
Promotes and always embraces company Core Values.
Sets an example in areas of personal character, commitment, organization and operational skills, work habits and company’s Safety Program.
Must promote professional appearance demonstrates the ability to interact and cooperate with all customers, company employees and company managers in a professional manner always.
Minimum qualifications:
High school diploma or GED.
Proficient in MS Office.
Authorized to work in US.
Benefits:
Health, dental, vision
401(K)
Paid time off
Company Vehicle, cell phone and laptop
Eligibility for performance incentive
Physical Demands and Work Environment:
Possess physical ability to perform phone conversations (normal speaking and hearing)
Climb safely on and off machine and lift at least 50 pounds.
Should be able to work in office environment in moderate noise.
Coastline Equipment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information or marital status. Coastline Equipment complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
