Purpose:

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer and/or dealer-owned construction equipment and commercial worksite products (CWP). May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

 

 

Position Specifics:

Department:  Service

Location: Jerome, ID

Reports to:    Service Manager or Service Location Manager

Supervises:   None

Responsibilities:

  • Performs complex on-site diagnostics and repairs on construction and CWP equipment
  • Participates in required Service EDUCATE Training programs
  • Supports customer clinics
  • Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
  • May promote and sell dealer service programs directly to customers
  • May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
  • Maintains current knowledge of John Deere and competitive products
  • Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and material used in performing assigned duties

Experience, Education, Skills and Knowledge:

  • 4+ years of experience performing service repairs
  • Outstanding interpersonal and customer service skills
  • Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
  • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of construction or CWP equipment
  • Ability to use Service Advisor and basic computer functions
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Ability to lift at least 75 lbs. repeatedly
  • Advanced or Master Service Technician certification preferred
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Valid driver’s license required; CDL (Commercial Drivers License) preferred
  • Fork lift license preferred

LOCATION: Jerome, ID


26 E 300 S, Jerome, ID
83338
(208) 324-2900
(208) 324-3212
(800) 632-2900

Monday – Friday , 7am – 5pm

Coastline Equipment is an equal employment opportunity employer. It is the policy and practice of the Company to employ, retain, promote, terminate and otherwise treat any and all employees and job applicants on the basis of merit, qualifications and competence. This policy shall be applied without regard to any individual’s sex, race, color, religion, national origin, ancestry, pregnancy, age, marital status, medical condition or physical handicap, or any other characteristic protected by State or Federal law.

 

This policy extends to all recruiting, hiring, transfers, promotions, training, compensation, benefits, layoff, terminations, and all other terms and conditions of employment.

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