Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.


  • Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
  • Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
  • Executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
  • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
  • Opens ROs, schedule and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
  • Reviews work orders for completeness and accuracy prior to customer billing.
  • Ensures all departmental tools, equipment, and vehicles are in good working order.
  • Manages recruiting, staffing and employee development activities for employees reporting to this position.

Skills and Knowledge:

  • 3+ years experience in Service Department operations
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to lead and motivate others
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma


1930 Lockwood St, Oxnard,
CA 93036
(805) 485-2106
(805) 485-7963

Monday – Friday , 7:00 am – 5:00 pm

Coastline Equipment is an equal employment opportunity employer. It is the policy and practice of the Company to employ, retain, promote, terminate and otherwise treat any and all employees and job applicants on the basis of merit, qualifications and competence. This policy shall be applied without regard to any individual’s sex, race, color, religion, national origin, ancestry, pregnancy, age, marital status, medical condition or physical handicap, or any other characteristic protected by State or Federal law.

This policy extends to all recruiting, hiring, transfers, promotions, training, compensation, benefits, layoff, terminations, and all other terms and conditions of employment.