Shop Service Technician - Las Vegas, NV

Posted on: Oct 05, 2020
Independently performs complex on-site diagnostics, service repairs and maintenance work on customer and/or dealer-owned construction equipment and compact construction equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Position Specifics

Department: Service

Location: North Las Vegas, NV

Reports to: Service Manager or Service Location Manager

Supervises: None


  • Performs complex on-site diagnostics and repairs on construction and compact construction equipment

  • Participates in required Service EDUCATE Training programs

  • Supports customer clinics

  • Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order

  • May promote and sell dealer service programs directly to customers

  • May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle

  • Maintains current knowledge of John Deere and competitive products

  • Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment

  • Follows all safety rules and regulations in performing work assignments

  • Completes all reports and forms required in conjunction with work assignments

  • Accounts for all time and material used in performing assigned duties

Experience, Education, Skills and Knowledge:

  • 4+ years of experience performing service repairs

  • Outstanding interpersonal and customer service skills

  • Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures

  • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of construction or compact construction equipment

  • Ability to use Service Advisor and basic computer functions

  • Ability to operate vehicles and equipment used for diagnostic purposes

  • Ability to lift at least 75 lbs. repeatedly

  • Advanced or Master Service Technician certification preferred

  • High School Diploma or equivalent experience required; Associates degree preferred

  • Valid driver’s license required; CDL (Commercial Drivers License) preferred

  • Fork lift license preferred

Pre-employment drug test is required. Wage DOE. Benefits are available at 90 days. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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