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Service Administrator

Posted on: Jul 09, 2024

John Deere Construction Equipment Dealership with multiple locations serving Southern California, Nevada and Idaho is looking for a Service Writer/Administrator for our Bakersfield, California.

Purpose:

Assist the service manager and shop foreman in all aspects of administrative daily operations.

Job Responsibilities:

  • Assist with all incoming service calls to include customers and internal employees.
  • Assist with opening all work orders for internal shop and field jobs.
  • Work with Service Manager and Shop Foreman to assign technicians to jobs and manage all shop work orders.
  • Work with Service manager to achieve best in class customer satisfaction.
  • Provides ongoing reporting to customers and internal departments regarding repair status.
  • Prepare all job estimates and communicate with customers and internal departments to acquire approval for repairs.
  • Create purchase orders as needed.
  • Assist in the maintenance of customer information.
  • Support organization in the benefits of clean, detailed data to improve Product Support.
  • Must always communicate with customers in a polite and respectful manner.
  • Establish efficient, consistent processes by leveraging best demonstrated practices.

This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary.


EDUCATION and/or EXPERIENCE

  • Two-year college degree (AA or AS – bachelor’s degree preferred)
  • Two years of related industry experience OR equivalent combination of education and/or experience.

Required Qualifications:

  • Strong computer skills and the ability to use standard desktop load applications such as Microsoft Office and internet functions, and company business system.
  • Knowledge of office procedures.
  • General understanding of mechanical/technical terms.
  • Strong communication skills.  

Relationships and Roles:

  • Promotes and always embraces company Core Values.
  • Sets an example in areas of personal character, commitment, organization and operational skills, work habits and company’s Safety Program.
  • Must promote professional appearance demonstrates the ability to interact and cooperate with all customers, company employees and company managers in a professional manner always.

Other Requirements:

  • Must be able to pass pre-employment drug test.
  • Authorized to work in US.

Physical Demands:

  • Prolonged periods sitting at a desk and working on a phone and computer.
  • Must be able to lift 15 pounds.

Benefits:

  • Health, dental, vision,
  • Paid Time off
  • Paid Holidays

Pay rate: $24-$30 per hour (The range displayed reflects the minimum and maximum salary for this position, and individual hourly rate will be based on skills, qualifications, and experience).

EEOC STATEMENT:

Coastline Equipment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status. Coastline Equipment complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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